Job description

Poste :

You have a perfect command of the French and English languages?

As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

We are looking for you!!
Do not hesitate to send us your application.

Your mission will consist in :

- Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.
- Translating Customer enquiries to, and from, English to enable our client to assist customers
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.

Profil recherché :

- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
- A high level of interpersonal communication skills
- Previous experience in Customer Service, preferably in the Financial industry.
- Computer literate: Word-processing, Excel, internet and general systems usage
- Strong interpersonal, communication and customer service skills.
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Skills & Experiences

• Experience of 1 - 3 years