Job description

Poste :

As Team Manager, your main tasks will be to:

-Coach and support a team of Customer Advisors in achieving their objectives.

-Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.

-Ensure that the quality of service provided to customers is excellent and efficient.

-Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.

-Continuously evaluate the team's performance, establish training needs and monitor career development.

-Ensure team members' attendance and discipline.

-Ensure the achievement of performance targets (Internal & External).

-Produce reports and statistics required to monitor business activity.

Profil recherché :

Education and qualifications:

-Minimum 2 years higher education in IT, management, finance or other.

-Proven experience as a Team Manager, business expert or Quality Analyst.

Skills required:

-Excellent fluenty in French and English.

-Proficiency in office automation tools.

-24hours availability.

-A spirit of collaboration and partnership with the various people involved in operations.

-Leader, managerial spirit, positive and credible attitude, strong in oral and written communication techniques

Skills & Experiences

• Experience of 1 - 3 years