1100 Bd El Qods, Sidi Maârouf), Casanearshore Park
Your mission will consist in :
Ensure a good management of the various customer transactions
Embody, promote and enhance the image, products and services of the brand.
Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
Comply with the group's policy and procedures in terms of security and confidentiality
Required profile :
Issu (e) d'une formation Bac et plus,
Une 1 ère expérience en service client est exigée.
Un bon niveau de langue française (à l’oral comme et à l’écrit),
Le sens de l’écoute et du service,
Une bonne connaissance de l’outil informatique,
Assidu, impliqué, ponctuel.
A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
A high level of interpersonal communication skills
Mastery of customer relationship management (CRM) techniques
Good interpersonal skills
Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
A customer-oriented attitude (Smile, courtesy, empathy, active listening)
29/05/2024
18/04/2024 - 29/05/2024
De 1 à 3 ans
Master
CASABLANCA - Maroc