Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)
As a Customer Service Representative and will be responsible for:
• Collecting amounts from current and final accounts as well as various outstanding invoices from company customers;
• Collecting outstanding accounts (regular, final);
• Analysing customer files and negotiate payment arrangements;
• Making the necessary calls, explaining to customers the impact of not paying bills on time;
• Taking calls from customers; refer quickly to their files to view data, and respond appropriately;
• In accordance with procedures, decide/justify service; interruptions or service restorals in order to minimize company losses;
• Performing analyses and take action in accordance with procedures regarding the various collection reports in order to minimize revenue losses;
• Recovering fiber op accounts and provide support to agencies;
• Performing all other related tasks.
• Diploma of collegial studies in administration or equivalent work experience;
• Familiarity with computer software such as Word, Excel and Outlook;
• Strong communication skills;
• High level of professionalism;
• Ability to employ business language in dealing with customers;
• Team spirit;
• Responsible self-starter;
• Bilingualism (English and French).
• Availability to work full time according to the following schedule:
23/06/2024
23/04/2024 - 23/06/2024
De 1 à 3 ans
RABAT - Maroc