Job Description

Poste :

JOB DESCRIPTION AND DUTIES:

Reporting to the F&B Instructor / F&B Director, the Supervisor is responsible for ensuring the smooth running of the outlet, effectively managing his/her team, improving guests satisfaction, maintaining a safe and sanitary working environment and ensuring that only quality products are served.

The F&B Supervisor is required to facilitate SHBM students learning on the job by sharing his/her expertise and acting as a role model.

The scope of this mission includes:

• Conduct service briefings and debriefings

• Assign tasks and workstations

• Acknowledge and welcome guests warmly.

• Serve food and drinks to guestss in accordance with SHBM standards and procedures

• Thank guests at the end of their experience and give a fond farewell

• Take guests reservations

• Assist guests table seating

• Ensure that guests are served within the expected time.

• Present the Menu and describe the dishes/cocktails and their ingredients

• Interact with guests in accordance with the SHBM service sequences

• Apply service techniques correctly at all times and serve with enthusiasm.

• Set up tables according to the type of event

• Tip all orders on the POS system before serving.

• Communicate with the Chef regarding menu, waiting time and product availability.

• Communicate to the Chef guests requests (allergies, diets and other special requests).

• Check guests’ satisfaction after each dish or drink

• Clear tables according to standards and ensure that clearing is done correctly at the stewarding zone.

• Maintain cleanliness of work areas, dishes, glasses, etc. throughout the shift.

• Present a correct and accurate final bill to the guest.

• Ensure that the outlet is always clean and organized, both front and back office.

• Work with SHBM students and F&B Instructors to ensure that the restaurant reaches its full potential.

• Ensure that the opening and closing tasks of the outlet are carried out properly

• Monitor and optimize F&B costs and revenues related to the outlet.

• Ensure that the standards & procedures (SOPs) are systematically applied.

• Carry out end of month inventories (OS&E/Linen/Goods).

• Play an active role in the mentoring and development of SHBM students and new recruits.

• Perform special functions organized by SHBM and UM6P.

• Perform any other duties as assigned by the F&B Instructor or F&B Director.

 

Profil recherché :

QUALIFICATIONS AND APPLICATION REQUIREMENTS:

Pre-requisites:

• Higher degree in the Food & Beverage field

• Great knowledge of food and beverage service

• Good level of English and French proficiency

• Thorough knowledge of hospitality operations

• Minimum 8 years of professional experience

• International experience (or international company experience) in the hospitality industry

• Strong organizational skills

 

Preferred skills:

• Capacity to demonstrate professionalism and act as an example for the students

• Proven track record in a hospitality school or hotel of similar standard in similar capacity

• Ability to adhere to SHBM & UM6P’s values

• Positive attitude and an open-minded approach to cultural diversity.

Skill & Experience

• An experience of 5 - 10 years is required