Support the sales team during delivery handover and customer onboarding to SAP Enterprise Cloud Services.
Contribute to the onboarding/transitioning process of customers to SAP Enterprise Cloud Services.
Orchestrate the overall service/project delivery in alignment with planned scope, budget, and milestones.
Assist in de-escalating critical customer situations, working closely with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as needed.
Contribute to customer release and maintenance activities.
Provide technical support to customers, addressing their requirements throughout their lifecycle within the SAP Enterprise.
Execute and support problem management and continuous improvement initiatives.
Collaborate with various SAP stakeholders, particularly Virtual Customer Success Partners involved in the accounts, to ensure customer success.
Review account status and analyze if the account needs to be transitioned to another team based on growth in volume or complexity over time.
Ensure systematic and efficient onboarding of associates by providing mandatory training documentation.
Enable continuous knowledge transfer on new topics and conduct refresher sessions for the team.
Profil recherché :
Technical Skills Required:
Proven experience and expertise in SAP Basis administration.
Good understanding & proven experience required in HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape a is plus.
Proven experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Fluency in English
Required Experience:
5+ years of experience with multi-national software/IT organizations.
2+ years of cloud knowledge through Solution Management, Consulting, and/or Delivery Program Management.
