POSITION SUMMARY

As the lead host at The Ritz-Carlton Rabat Dar Es Salam, our General Manager creates the Ritz-Carlton culture to deliver a memorable experience for our guests. By creating personal connections with guests our leader understands how to inspire our Ladies & Gentlemen to deliver on-strategy services across the hotel.

The General Manager will be the strategic business leader of the hotel and will demand an experienced candidate, who has excelled in GM positions in high end luxury, preferably the Ritz-Carlton brand and has successfully led hotel openings or major renovations. 
The ability to deliver exceptional guest experiences is key as well as an excellent sense of product and service quality, a passion for excellence, luxury and an understanding of luxury consumer needs.

Evidence of strong operational leadership, sales, marketing, room experience and being able to drive performance within a competitive market and owner relations will be key. The ability to effectively manage union relationships will be important, as will the ability to build strong owner relations.  The natural inclination to innovation and extensive talent leadership experience is required. The candidate needs to be fluent in the French and English language.

Chosen candidate will be the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.  

The General Manager for this hotel will take a lead in building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The successful candidate will be very comfortable participating in high profile local and international events and demonstrating strong communication, networking and PR skills.