Job description

Descriptif du poste

On behalf of one of our clients, we are looking for bilingual Helpdesk agents, speaking fluently in French and English with a significant experience.

Reporting to the helpdesk team leader, your main tasks will include

• Receiving and managing user requests
• Monitoring and handling technical incidents
• Complete incident diagnosis for an intervention
• Incidents input
• Handling recurring incidents
• Quality of the IT support service

Profil Recherché

- Perfect fluency in French AND English (processing in both languages at the same time)
- Knowledge of operating systems (Windows, MacOS, etc.)
- Proficiency in common applications, including the Microsoft Office suite.
- Understanding of computer networks, communication protocols, and firewalls.
- Familiarity with basic concepts of computer security.
- Ability to diagnose and resolve hardware and software issues.
- Understanding of ticket management systems and support databases.
- Excellent verbal communication skills for assisting users over the phone or via Chats.
- Ability to write clear and precise responses in emails or support documents.
- Ability to analyze a problem, identify underlying causes, and develop effective solutions.
- Systematic use of problem-solving methods.
- Effective management of support tickets to ensure appropriate follow-up.
- Ability to prioritize requests based on urgency and importance.
- Ability to handle multiple support requests simultaneously.
- Maintaining service quality while working on multiple tasks.
- The technology industry evolves rapidly, so a helpdesk technician must be prepared to learn new skills and stay up-to-date.

Avantages sociaux et autres

• CDI dès le premier jour
• Formation rémunérée à 100% dès le 1er jour
• Formations métier et de développement des compétences pour une meilleure gestion de carrière
• Un taux de promotion interne de 10% notamment dans les postes de production à responsabilité
• CNSS & Mutuelle privée avec suivi rigoureux des dossiers
• Challenges fréquents & bons d'achat remis pour récompenser nos meilleurs collaborateurs
• Conventions & partenariat avec plusieurs organismes sociaux & de santé avec tarifs préférentiels (médecins, labo d'analyse, salle de sport,...)
• Prime de l’Aïd
• Avances sur salaire

Amplitude horaire

Shift horaire rotatif.

Salaire Net + primes

En fonction de votre expérience.