Description de l’emploi

Full job description

About us

We’re excited to share this opportunity with Web Tonic, a fully-remote growth marketing agency of 25 experts that partners closely with inBeat to deliver results-driven marketing solutions for clients ranging from small businesses to enterprise brands. Since 2017, Web Tonic has helped clients accelerate growth through data-backed strategies, creative experimentation, and cross-channel optimization.

The Role

As an Account Manager, you’ll play a key role in ensuring our clients are not only satisfied but also feel truly heard, while helping us achieve our goals. You’ll work closely with the company owner, collaborating on strategies and initiatives to deliver exceptional results.

What You’ll Do

• Onboarding: taking care of onboarding the client: from the moment he signs the contract, you will be responsible for onboarding him into our ecosystem. This means collecting the accesses, making sure to interview the client and collect as much information as possible about the goals, the challenges, the small but important details about the business, etc.

• Communication: making sure the client is informed at every step of the project. Answering the client’s requests via phone, SMS, Slack, and email. Answering promptly any client complaint.

• Bridging: be the bridge between the project manager (PM) and the client

• Reporting: explaining the results and collecting the client’s feedback.

• Upselling: exploring new opportunities with the client for him to sign on for some additional service or add-ons.

What We’re Looking For

• 4+ years in Account Management, Client Services, or Sales within marketing environments

• Strong knowledge and experience in Meta Ads, Google Ads, and SEO strategies

• Native-level of English and French

• Proven ability to manage client relationships

• Excellent communication skills

• Ability to work EST hours

Why us

• Fully remote, but you need East American timezone (EST) availability

• Competitive base salary

• Unlimited vacation (Fair usage policy applies)

• Growth opportunities within the agency

• Work with worldwide innovative brands.