Description de l’emploi

Descriptif du poste

Are you passionate about helping people and delivering exceptional customer experiences? Join our bilingual customer care team and represent a leading Canadian financial institution known for innovation, trust, and customer-first service.

As a Customer Service Representative, you will handle banking-related inquiries with professionalism, ensuring accuracy, confidentiality, and client satisfaction in every interaction.

Your Main Responsibilities:

* Assist clients via inbound calls with a wide range of banking needs
* Manage account information updates and process confidential data securely
* Provide support for digital banking services and troubleshoot user issues
* Handle requests related to account statements, payment methods, and replacements
* Investigate specific transactions and manage dispute cases
* Assist with inquiries linked to suspicious or fraudulent activities
* Record customer feedback and follow up on assistance requests
* Follow strict identity verification and compliance protocols

Note: This role does not involve sales or upselling.

Profil Recherché

Profile Sought

Essential:

* Bilingual French/English (advanced to perfect level)
* Proven experience in customer service or client relationship management
* Interest in the banking or financial sector
* Strong computer literacy and ability to navigate multiple systems
* Professionalism, resilience, and attention to detail in a fast-paced environment
* High school diploma (or equivalent)

Appreciated:

* Previous experience in banking or fintech customer support
* Familiarity with security and compliance procedures in financial services
* Team spirit and adaptability to change

Avantages sociaux et autres

* Full paid training program (on-site)
* Attractive salary + performance incentives + night shift premium + language bonus
* Private health insurance discounts
* Monthly social activities and access to an employee social club (movie tickets, events, discounts at restaurants and wellness centers, etc.)
* Opportunities for career growth within an international group
* Multicultural and inclusive work environment – Great Place to Work certified
* Diversity & inclusion encouraged – open to applicants with disabilities

Ready to Start Your Journey?
Apply now and join an exceptional team delivering top-tier customer care in the financial services sector!

Amplitude horaire

12:00 PM - 4:00 AM, 8.5h productive work + 1.5h break

Salaire Net + primes

Rémunération attractive + primes de performance + Primes de langue