Description de l’emploi

Descriptif du poste

Join Canada's leading financial institution and boost your career with premium night shift compensation!
As our bilingual banking specialist, you'll be the trusted voice for Canadian clients, handling sophisticated banking inquiries with precision. Gain invaluable international banking expertise while earning exceptional compensation.

Your Mission:

- Handle premium banking calls from Canadian clients during peak North American hours (80% English, 20% French)
- Process secure account updates, digital banking support, and transaction investigations
- Assist with payment disputes, fraud prevention, and account security protocols
- Troubleshoot mobile banking applications and provide expert technical support
- Document interactions with regulatory compliance and follow strict security standards

The Best Part: NO SALES, NO UPSELLING!

Profil Recherché

Essential:

Bilingual Excellence: Advanced French + Advanced English
Experience in customer service or client relations is a plus
Night Shift Commitment: Available middday - 2:00 AM with long-term stability
Technical Skills: Strong computer proficiency, quick system learner
Education: High school diploma or equivalent

Highly Valued:

Banking, fintech, or financial services experience
Call center experience with North American clients
Knowledge of banking security protocols or fraud prevention

Avantages sociaux et autres

Premium Compensation Package:

Attractive base salary + 25% night shift premium + bilingual bonus
Monthly performance incentives + comprehensive benefits

Career Excellence:

Full paid training (4-6 weeks) - banking procedures & Canadian regulations
Fast-track progression

Premium Benefits:

Private health insurance with family coverage options
Transportation allowance for night shift commuting
7/7d meal , on-site dining facilities
Employee social club: movie tickets, restaurant discounts, wellness center access
Work Environment:

Great Place to Work certified - award-winning culture
Professional night shift atmosphere with dedicated management
Multicultural, inclusive team celebrating diversity
Direct exposure to Canadian banking operations

Ready to elevate your career with premium international banking experience? Apply now!

Amplitude horaire

Midday - 1:00 AM, 8.5h productive work + 1.5h break

Salaire Net + primes

Attractive base salary + 25% night shift premium + bilingual performance bonus + monthly incentives