Description de l’emploi

Full job description

We're Hiring: Call Center Executive (Remote) – Bilingual in Arabic & English

Are you a passionate communicator with excellent customer service skills? Do you speak fluent Arabic and English? Join our dynamic team and work from the comfort of your home!

Position: Call Center Executive
Location: Remote (Work from Home)
Languages Required: Arabic & English (Fluent in both – spoken and written)
Employment Type: Full-Time

Key Responsibilities:

• Handle inbound and outbound customer calls in both Arabic and English.
• Provide accurate information and resolve customer inquiries efficiently.
• Maintain a high level of professionalism and empathy in every interaction.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with internal teams to ensure customer satisfaction.

Requirements:

• Proven experience in a call center or customer service role.
• Excellent communication skills in Arabic and English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.
• Proficient in using CRM systems and basic computer applications.
• A quiet and professional home workspace with a reliable internet connection.

What We Offer:

• Competitive salary and performance-based incentives.
• Flexible working hours.
• Comprehensive training and ongoing support.
• Opportunity to grow within a supportive and inclusive team.
• Work-life balance with the convenience of working from home.

Job Type: Full-time

Pay: 3,500.00DH - 6,000.00DH per month