Description de l’emploi

Full job description

Morocco

FULL TIME

CUSTOMER EXPERIENCE

Description du poste

Your Responsibilities:

• Conduct workshops with the clients (gathering requirements, demos, …)

• Understand, capture and document business objectives and requirements

• Advise the client and align the business requirements to Salesforce capabilities

• Design and conceptualize business solutions to match client needs Salesforce.com

• Engage internal implementation team on client requirements and solution design

• Define and document functional design that meets the client’s business objectives

• Develop and document test scenarios and scripts for system, integration, and user testing, as well as facilitate testing activities

• Create training materials and conduct training on the implemented solution

• Continually improve knowledge and expertise on Salesforce.com solutions

Your Profile:

• Good analysis and solution designing skills

• Solid foundation in core marketing principles and practices

• Deep functional expertise in applications on the Salesforce Marketing Cloud platform

• Effective presentation and communication skills

• Knowledge and experience in Salesforce.com consultancy required

• Working experience and knowledge in the related IT field is expected for this position, preferably in:

  • Consulting

  • Project Management

  • CRM

  • Cloud technologies

• Salesforce Marketing Cloud Certification mandatory

• At least 1-4 years of relevant working experience

  • Travel and overseas posting for mid-to-long term to be expected.

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