Description de l’emploi

Full job description

I am currently looking for 2 fast and highly motivated Customer Support Agents to help manage our support on WhatsApp (text only).

At the moment, I am the only person handling all support, and due to the growth of the project, I need 2 reliable people to take over part of the WhatsApp support and customer communication.

This is a 100% remote, full-time position with flexible hours.

Your Main Responsibilities

• Handling customer support via WhatsApp (text only)
• Managing subscriptions (tests, activations, renewals)
• Assisting customers with common issues (buffering, channels, EPG, apps)
• Guiding customers through setup (Android TV, Firestick, Smart TV, etc.)
• Answering questions quickly and professionally
• Convincing customers to upgrade or renew when relevant
• Maintaining a high level of customer satisfaction

What We Are Looking For

• Fluent English (very important)
• Very fast response time (reactivity is key)
• Strong persuasion and communication skills
• Ability to work independently and responsibly
• Stable and reliable internet connection + laptop required
• Organized, serious, and proactive mindset

Compensation & Bonuses

• Base salary (discussed during interview)
• 10% commission on selected sales (Upsells)
• Monthly bonuses can reach up to 9,000 MAD depending on performance
• Additional upsell bonuses available

What We Offer

• 100% full remote work
• Flexible working hours
• 1-day training only (simple and efficient)
• Long-term collaboration
• Growth opportunities inside a fast-growing project
• Payment on a daily,weekly or monthly basis (Wise preferably but CIH is also accepted)

Job Type: Full-time

Pay: 3,999.00DH - 4,000.00DH per month