Description de l’emploi

Full job description

Customer Service Representatives / Dispatchers

Overview

We are looking for energetic and confident Customer Service Representatives who enjoy engaging with customers, making recommendations, and driving conversions. This role goes beyond traditional customer support—you will actively identify sales opportunities, handle objections, upsell services, and book appointments while ensuring a high-quality customer experience.

The ideal candidate is comfortable speaking with customers over the phone, understands sales psychology, and can confidently guide conversations toward solutions that benefit both the customer and the business.

Key Responsibilities

• Handle inbound customer interactions via phone, email, and chat
• Confidently recommend products or services based on customer needs
• Upsell and cross-sell solutions to maximize customer value and revenue
• Book appointments and follow up with prospects and existing customers
• Maintain accurate and up-to-date customer records and transaction details
• Resolve customer issues efficiently while keeping conversations solution-focused
• Maintain a professional, persuasive, and friendly phone presence
• Collaborate with the team to improve sales scripts, processes, and customer engagement strategies
• Provide feedback on customer trends and objections to help refine offerings

Requirements

• Proven experience in customer service roles
• Strong verbal and written English communication skills
• Comfortable speaking with customers over the phone for extended periods
• Experience handling objections and closing conversations
• Ability to assess customer needs and make confident, relevant recommendations
• Strong data entry skills with attention to detail
• Goal-oriented mindset with the ability to multitask in a fast-paced environment
• Experience with CRM tools or customer management systems is a plus
• Must be French-speaking

Why Join Us

• Performance-driven role with opportunities to grow in sales and customer success
• Work in a supportive, energetic, and results-focused environment
• Develop strong communication, persuasion, and closing skills
• Be part of a team that values initiative, accountability, and impact

IMPORTANT DETAILS
Fully remote - Independent Contractor status

Salary Budget: $600 to $800 per month
Shift Schedule: 12-hour shifts - has potential weekend work

Three 30-min break periods

3 days work then 2 days off then 3 days work - repeat the cycle
Example (work on Mon-Wed then rest days on Thurs and Fri then work again from Sat-Mon)

Job Type: Full-time

Pay: 5,500.00DH - 7,500.00DH per month

Work Location: Remote