Description de l’emploi

Full job description

BeLOCUM is a fast-growing company specializing in replacement management through an innovative digital platform. Committed to service excellence and customer satisfaction, BeLOCUM relies on dedicated teams and efficient processes to deliver a high-quality customer experience.

As part of the expansion of our Customer Service Department, we are looking for a Customer Support Agent – Fluent English based in Tangier.

Key Responsibilities

As a Customer Support Agent, you will be the main point of contact between BeLOCUM and its clients, ensuring professional, efficient, and customer-focused service.

• Handle customer inquiries via phone, email, and chat in a timely and professional manner
• Understand customer needs and provide appropriate solutions in line with company policies and procedures
• Ensure accurate follow-up of customer requests to maintain a high level of customer satisfaction
• Collaborate with internal teams (Operations, IT, Talent Management) to resolve complex cases
• Contribute to continuous improvement initiatives aimed at enhancing the customer experience
• Meet response time targets and quality standards.

Profile Requirements

• Bachelor’s degree (or equivalent) in Business, Management, Communication, or a related field
• Minimum 2 years of experience in customer service, client support, or a similar role
• Fluent English (spoken and written) – mandatory
• Proficiency in CRM tools and digital platforms

Core Skills & Competencies

• Excellent communication and active listening skills
• Strong organizational and time-management abilities
• Effective problem-solving skills with attention to detail
• Customer-oriented mindset with a strong service culture
• Ability to work collaboratively within a team and across departments

Why Join BeLOCUM?

• Be part of a structured and rapidly growing organization
• Work in a professional, dynamic, and collaborative environment
• Contribute to innovative projects and continuous improvement initiatives
• Benefit from 2 days off per week

Job Conditions

• Employment type: Permanent contract (CDI)
• Working hours: aligned with Canadian time zones

Type d'emploi : Temps plein