Description de l’emploi

Descriptif du poste

Your role will include:

Handling inbound calls from customers regarding transactions, account details, and service inquiries.

Assisting clients with sending and receiving funds, tracking transactions, and resolving issues.

Providing clear, accurate, and empathetic support in both French and English.

Ensuring compliance with company policies and industry regulations while safeguarding sensitive information.

Profil Recherché

What we’re looking for:

Mandatory: Previous experience in customer service or a call center environment (financial services experience is a strong asset).

Fluency in French and English and Arabic (spoken and written).

Strong attention to detail and problem-solving abilities.

Ability to work in a fast-paced, customer-focused environment.

Avantages sociaux et autres

A professional team environment with growth opportunities.

Training to help you excel in handling financial transactions and customer care.

Competitive compensation.

Free gym / Gaming Rooms / Prayer rooms etc...

Amplitude horaire

Rotating hours (44h/week)

Salaire Net + primes

Net salary + bonuses