Description de l’emploi

Descriptif du poste

Our multinational corporation is recruiting BILINGUAL speakers customer service representatives for inbound and outbound call handling on behalf of a leading entertainment company in Canada(Canadian Radio).
As part of a young and dynamic team, your responsibilities will include:
• Ensuring efficient management of various customer transactions (inbound/outbound calls)
• Presenting, promoting, and enhancing the brand image, products, and services
• Familiarizing yourself with, mastering, and communicating procedures, specifics related to different product categories, terms of sale, and legal obligations
• Adhering to the company’s policies and procedures regarding security and confidentiality

Profil Recherché

Profil Recherché
• An excellent command of English and French
• High level of interpersonal communication skills
• Proficiency in Customer Relationship Management techniques (CRM)
• Strong interpersonal skills, including empathy and understanding of customer needs
• Customer-oriented attitude (smile, courtesy, empathy, active listening)
• Sales-oriented mindset
• Ability to work night shifts

Avantages sociaux et autres

Being part of the Foundever family comes with perks. In addition to the working environment and the career path that lies ahead, we also propose:
• A permanent contract (CDI)
• Social security (CNSS)+ private health insurance
• Transportation provided;
• Certified & Paid Training;
• Language bonus;
• Performance bonus;
• Career advancement program
• 5/7 working schedule”

Amplitude horaire

1 PM __ 2 AM

Salaire Net + primes

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