GLOBAL PRICING ANALYST - Rabat

Poste :

1/ Key Accountabilties & Responsibilities

Accountability

As a member of the EMEA Pricing Centre of Excellence the Pricing Consultant will :
Create and control pricing and other commercial models relating to the supply of outsourced Contact Centre and other BPO Services to achieve strategic outcomes for Concentrix + Webhelp.
Coordinate pricing on domestic and international bids with domestic and international stakeholders.
Be the pricing expert for all functions involved in the Bid Process (Bid & Solution team, Sales, Local management teams, Finance, Planning, IT, Legal…).
Build bespoke pricing models whenever needed.
Contribute to commercial presentations to Client and also for internal purposes
Support our Sales Leads (business developers, account managers, business unit directors) in steering commercial discussions with clients or prospects, and act as the pricing expert in front of clients.
Act as the primary point of contact and liaison between the central EMEA Pricing Team and the French speaking delivery locations

Client Relationship / Customer Focus

Assist in the development and maintenance of client relationships and business development between key business partners both within and external to the company.
Communicate regularly and effectively with team and operations and reinforce partnerships
To attend or assist in meetings to ensure effective lines of communication

Planning And Prioritising

Ensure all projects are completed to timescales
Plan and sets goals prioritising in line with commercial, customer and client demands

Business Awareness

Presents a professional, friendly and caring image at all times.
Keeps abreast of client and company strategy/developments and maintains awareness of contact centre industry developments.
Support the growth of the client base by identifying areas and opportunities to increase Concentrix + Webhelp’s competitiveness in the market.
Act in a responsible manner at all times ensuring compliance with the Companies' Policies which are located on the Concentrix + Webhelp intranet

2/ Skills/Knowledge & Experience

Profile :

Strong academic background. Graduated from a Business/Engineering School or a top tier University.
Knowledge of Business plan and financial modelling - strong Excel skills & experience required.Fluent English - knowledge of another European language is a plus.
Ability to learn and to adapt in a very fast-growing organization.
Very good interpersonal skills, ability to easily connect with people from other backgrounds and cultures and to steer projects involving numerous stakeholders.
A previous international experience is a must.
Comfortable in MS Excel, with Higher Intermediate to Expert level skills
Understanding of Contact Centre and BPO pricing models is a big plus
Resilient, independent, and self-motivated individual
Highly effective communicator with an ability to work remotely with Business Managers and Finance colleagues.
Ability to work to a flexible schedule broadly aligned to Central European Time (CET) working hours
3-5 years of experience in business controlling, management consulting, investment banking or audit and/or significant experience in procurement of outsourced services, designing and using frameworks to assess and select suppliers. Financial/commercial modelling is still a must have.
Knowledge and previous experience in the BPO sector

Problem Solving :

Seeks to get to the bottom of issues presented by customers by using effective questioning techniques to collect enough information to log and resolve the issue.
Strives to do it the right way first time.
Implements the most appropriate solution, seeking resolution to problems rather than apportioning blame - takes ownership.
Escalates the problemwhen necessary.

Leadership And Development :

Continually strive for personal development in everyday tasks as well as the opportunities arising from further training or by being delegated from line manager

3/ Benefit

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