Job description

Descriptif du poste

Foundever is joining forces with a North American leader in financial services and is looking for motivated Bilingual "English & French C1/C2" Customer Support Representatives.

Your Mission Will Consist Of:

• Customer Request Management: Handling requests from Canadian customers.
• Transaction Management: Ensuring proper management of various customer transactions.
• Brand Ambassador: Embody, promote, and enhance the brand's image, and services.
• Procedure Mastery: Knowing, mastering, and communicating procedures, service category specifics, general conditions, and legal obligations.
• Compliance: Complying with Group policies and procedures in terms of security and confidentiality.

Representative Responsibilities:

• Receiving, responding to, and escalating customer inquiries, complaints, and requests.

Profil Recherché

The ideal candidates must have the following:

• Language Skills: An excellent command of both English & French (English level C1 and French level C1).
• Customer Focus: Motivated representatives committed to delivering quality service.
• Availability: Willing to work full-time, including night shifts.
• Experience: Prior experience in customer service or sales, preferably in a call center, is a plus.

Additional Key Skills:

• Active Listening: Demonstrates excellent listening skills to understand customer needs and concerns.
• Persuasive Communication: Ability to communicate persuasively and effectively to resolve customer issues.
• Written Communication: Proficiency in writing clear, concise, and accurate account notes is vital for documenting cases. The written communication should be detail-oriented, well-structured, and adhere to company guidelines and policies.

Avantages sociaux et autres

Being part of the Foundever family comes with perks. In addition to the working environment and the career path that lies ahead, we also propose:

• A permanent contract (CDI)
• Social security + private health insurance
• Transportation provided;
• Certified Training;
• Language bonus;
• Performance bonus;
• Welcome bonus;

Like all the positions in our company, this position is open to people with reduced mobility.

Amplitude horaire

12h00 - 01h00

Salaire Net + primes

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