Description de l’emploi

Descriptif du poste

We are seeking an experienced B2C Call Center Agent in Agadir! If you have a great English accent and strong communication skills, this could be the perfect role for

• Answer incoming calls and respond to customer inquiries professionally and efficiently.
• Provide information about products or services to customers and resolve their issues.
• Handle customer complaints with empathy and professionalism, working to find effective solutions.
• Maintain accurate records of customer interactions, feedback, and issues in the system.
• Follow communication “scripts” and protocols as required.
• Upsell or cross-sell products and services where appropriate.
• Meet individual and team performance targets, including call handling and quality metrics.
• Participate in training sessions to improve service skills and product knowledge.
• Collaborate with team members to enhance overall customer satisfaction.

Profil Recherché

Why Join Us?

• Be part of a supportive and forward-thinking team.
• Opportunities for professional growth and skill development.
• Work in the vibrant city of Agadir, with a flexible and inclusive work environment.
• Excellent English language skills with a clear accent
• Strong communication and customer service abilities
• high school diploma

Avantages sociaux et autres

Why Join Us?

• Be part of a supportive and forward-thinking team.
• Opportunities for professional growth and skill development.
• Work in the vibrant city of Agadir, with a flexible and inclusive work environment.

Amplitude horaire

10:00 am / 18:00 pm

Salaire Net + primes