Job description
Poste :
Responsibilities/Tasks:
- Support the sales team during delivery handover and customer onboarding to SAP Enterprise Cloud Services.
- Contribute to the onboarding/transitioning process of customers to SAP Enterprise Cloud Services.
- Orchestrate the overall service/project delivery in alignment with planned scope, budget, and milestones.
- Assist in de-escalating critical customer situations, working closely with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as needed.
- Contribute to customer release and maintenance activities.
- Provide technical support to customers, addressing their requirements throughout their lifecycle within the SAP Enterprise.
- Execute and support problem management and continuous improvement initiatives.
- Collaborate with various SAP stakeholders, particularly Virtual Customer Success Partners involved in the accounts, to ensure customer success.
- Review account status and analyze if the account needs to be transitioned to another team based on growth in volume or complexity over time.
- Ensure systematic and efficient onboarding of associates by providing mandatory training documentation.
- Enable continuous knowledge transfer on new topics and conduct refresher sessions for the team.
Profil recherché :
Technical Skills Required:
- Proven experience and expertise in SAP Basis administration.
- Good understanding & proven experience required in HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape a is plus.
- Proven experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
- Fluency in English
Required Experience:
- 5+ years of experience with multi-national software/IT organizations.
- 2+ years of cloud knowledge through Solution Management, Consulting, and/or Delivery Program Management.
- 5+ years of SAP Basis S/4HANA knowledge.
Skills & Experiences
- Experience of 3 - 5 years