Description de l’emploi

Poste :

Responsabilities

•  Process owner
•  Training of new onboarded Inside Sellers
•  Control the correct application of the processes
•  Set a routine of audits (daily, weekly, monthly)
•  Propose improvements to Inside Sales Director, with KPI’s
•  Measure performances & quality of process outcomes :
•  KPI’s by activity
•  Implement quality measurements & follow up (action plan)
•  Measure escapes and identify root causes and changes required
•  Support team during daily business / animation equipe et culture de la performance
   

Profil recherché :

Skills

• Business partner and team spirit
• Organization, rigour and proactive collaboration
• Efficient management of the team
• Evaluation of team competencies/capacity/needs/… and strong collaboration with local HR team, Inside Sales manager & director
• Strong analytical & process/quality skills
• Standardization, optimization & transformation
• Analysis of performances (time to quote, win rate,…)
• French and English
• SFDC / SAP

Attitudes

• Results and performances oriented
• Training capacity
• Able to communicate efficiently & to identify opportunities to improve both quality & performances
• Ability to listen, analyze and train the team
• Flexibility

Compétences & Expériences

• Expérience de 5 - 10 ans