Description de l’emploi

Full job description

About Us

Paysera is an EU licensed e-money institution trusted by more than a million people worldwide. We make payments simple for e-commerce, retail, and everyday finances. With over 800 colleagues across the globe, we bring together fresh ideas and the stability of an international company. If you’re curious, driven, and ready to grow with us in an AI-focused environment, Paysera is the place for you.

We are looking for a motivated Technical Support Specialist to join our team. This role acts as the bridge between our technical development teams, our non-technical colleagues, and our clients, serving as a vital link to ensure technical issues are resolved efficiently and accurately.

Your key responsibilities:

• Investigating, diagnosing, and solving technical issues independently to ensure smooth service operations;
• Translating non-technical feedback into high-quality tasks for development teams by adding necessary code-oriented context;
• Providing clear technical guidance and consultations to non-technical co-workers regarding company services and products;
• Communicating with clients via email and professional tools to resolve complex technical inquiries;
• Monitoring system health to identify downtime and escalating critical issues to the relevant departments;
• Maintaining accurate and up-to-date technical documentation within company tools;
• Coordinating with third-party vendors to resolve external technical disruptions;
• Performing routine daily tasks using Gemini or a similar tool to enhance efficiency and productivity.

What we’re looking for:

• Bachelor’s degree in Computer Science or a related field, or at least 1 year of experience in a technical support role;
• Ability to clearly and effectively communicate complex technical information to non-technical colleagues and customers;
• Working knowledge of JavaScript, HTML, and browser developer tools for front-end troubleshooting;
• Strong understanding of REST APIs, including the ability to analyze HTTP requests and responses;
• Proficiency in using CLI (Shell/Terminal commands) and managing data with SQL (MySQL, MariaDB, or PostgreSQL);
• Basic reading and debugging skills in PHP or other back-end programming languages;
• Fluency in English (both written and verbal) to support international clients and colleagues;
• Strong analytical thinking skills used to identify root causes in a fast-paced environment;
• Proven familiarity and experience with AI tools like Gemini and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.

Nice-to-Have:

• Experience with CMS platforms such as WordPress, PrestaShop, OpenCart, or Magento;
• Familiarity with AI development tools like MCPs, Claude Code, or Gemini CLI.

What we offer:

Professional Environment: Join a team of skilled professionals within a dynamic and inspiring workplace culture.

Team Building Activities: Regular events and activities to connect, collaborate, and have fun with your colleagues.

Office Perks: Enjoy fresh & healthy snacks, coffee, and a comfortable office environment.

Innovation & Empowerment: Freedom and support to explore and experiment with AI tools and new technologies.

Growth Opportunities: Continuous learning and career development tailored to your ambitions.

Job Type: Full-time

Pay: 4,000.00DH - 7,000.00DH per month